Returns Policy

At Aussie Garden Tools, we understand that sometimes a product may not meet your expectations or needs. That's why we offer a hassle-free returns policy to ensure your complete satisfaction.

If for any reason you are not satisfied with your purchase, you have 30 days from the date of delivery to return the item. We believe this timeframe allows ample time for you to thoroughly test and evaluate the product.

To initiate a return, simply contact our customer service team within the 30-day period. They will guide you through the process and provide you with a return authorization number. Please note that returns without a valid authorization number may not be accepted.

Once you have received your return authorization number, carefully package the item in its original packaging, ensuring that it is securely protected. We recommend using a trackable shipping method to ensure the safe return of the product.

Upon receiving the returned item, our team will inspect it to ensure that it is in its original condition and meets our return policy criteria. If the item is deemed eligible for a refund, we will process it within a reasonable timeframe.

Please note that certain items may be subject to specific return restrictions due to their nature or for hygiene reasons. These restrictions will be clearly stated on the product page and may affect your eligibility for a return.

If you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue and provide a suitable solution, whether it be a replacement, repair, or refund.

It is important to note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part. In such cases, we will provide a prepaid shipping label for your convenience.

We strive to provide accurate product descriptions and images to help you make informed purchasing decisions. However, if you believe that the item you received does not match the description or is significantly different, please contact our customer service team within 30 days of delivery. We will work with you to resolve the issue and provide a suitable solution.

At Aussie Garden Tools, we value your satisfaction and aim to provide exceptional customer service. If you have any questions or concerns regarding our returns policy, please don't hesitate to contact us. We are here to assist you.